Contact Us
Opening Hours
Monday - Friday: 9:30 am - 5:00 pm
Weekends: Closed
We are here
3/159 Waterloo Rd, Greenacre NSW 2190
Feeback and complaints
We welcome feedback from people who use our services and programs, or if you volunteer with us, because it helps us to know what we are doing well and how to improve the type and quality of our services.
If you have a concern, where possible, please first approach the person or staff member with whom you have a difficulty.
Otherwise, you can make a formal written complaint.
We deal with all complaints promptly, confidentially and in a safe environment.
You can make a complaint directly (on your own behalf) or through an advocate (for instance, if you have a disability or require an interpreter).
Complaints can be made to:
- The Management Committee
- The Executive Officer.
They can be done:
- in writing: via email to [email protected] or by letter addressed to our office and marked “confidential”
- in person.
Please complete this form or pick up a form at our office.
If you are not satisfied with the outcome of your complaint, please get back to us, or contact the NSW Ombudsman, the relevant complaints agency.
Here is our Client Rights & Responsibilities policy.
Get Centre News and Updates
Stay informed about Greenacre Area Community Centre’s current programs and learn about our work in the community.